Frequently Asked Questions
Everything you need to know about shopping with Vitae Charm Norway.
What are your shipping times within Norway and internationally?
We offer expedited shipping across Norway with an estimated delivery of 2-4 business days. International orders typically arrive within 7-12 business days depending on the destination and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
Vitae Charm Norway accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and popular local options like Vipps for a seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-year manufacturer's warranty against defects. If you experience any quality issues, please reach out to our customer service team with your order number and photos of the issue.
Do I have to pay customs or import duties?
For customers in Norway, all prices include VAT and there are no additional customs fees. For international orders, duties and taxes may be applied by your local customs office upon arrival, which are the responsibility of the recipient.