Returns & Exchanges
At Vitae Charm Norway, we strive for complete customer satisfaction by offering a flexible 30-day return policy on all eligible retail items. If you are not entirely pleased with your purchase, we provide a streamlined process for returns and exchanges to ensure a seamless shopping experience.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship to Our Warehouse
Affix the provided return label to your package and drop it off at any authorized shipping location; please keep your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing